Post by ADMIN on Feb 13, 2011 19:16:20 GMT -8
I as ADMIN, don't like to post on here too often as I like to try and stay neutral. However after going out for dinner with my family at SMITTY'S FAMILY RESTAURANT IN BRENTWOOD BAY, BC. , I have to write this review.
I experience pretty good service at most places I go to, and this place is usually one of them. However, this time was absolutely horrible! First we waited a little longer then I thought we should have for our orders to be taken. The hostess was on the ball and had taken our drink orders and had us our drinks in a very timely manor, so we can't fault her. It was busy, I will give them that, but I only excuse so much.
So then after we finally got to place our food orders, we waited, and we waited, and guess what....yup, waited some more. Mean while the stupid little coffee pot thing they gave me for my coffee only had enough in it for a cup and a half. If you are going to use those, make sure it is a full one to each table.
Now, finally...our food arrived to the table. I order my eggs over hard and if there is one thing I can't stand it is "chefs" breaking the yolk to cook an over hard egg! I didn't order half ass scrambled, I ordered over hard. And wouldn't you know it, broken yolk over hard. Whatever, I can deal with that. But it doesn't end there, oh no, or I wouldn't be making this review. My hashbrowns were nice baby potatoes that had been cooked to shit, then thrown on a flat top and steamed to a nice, gross, mushy consistency.
So the waitress drops off all the meals and asks "Is there anything else I can get you?"
"All the toast for the breakfasts at the table..."
"Oh yes, be right back." and runs off to the kitchen, then comes back into the front, with no toast, and goes and looks after her other tables.
Now I'm sitting there 'picking' at my meal cause I hate breakfast with out my toast. So I sit, and sit, and sit some more. My wife then had to ask her for the toast. This was about 10 minutes after mentioning it the first time. The waitress went back into the kitchen and came back with one order of toast. When asked about the other orders, her response was "We are backed up on toast right now. We only have one toaster."
Whooooaaaww...hold up.....you're a 60+ seat breakfast restaurant and you have ONE toaster! I'm sorry, but this is not a legit reason. Even if it were true, WTF!?
I told her not to worry about it, I was done. My eggs were over medium and I ate one and a half of the three, and picked at the harshbrowns
, and drank my one and a half cups of coffee.
I came home hungry and had to make something for myself to eat.
She was left a nice tip though....a nice shiney Chefs Rants card.
And this is the other half of her tip, if she decides to check us out....
REMEMBER YOU NEVER KNOW WHO YOU ARE SERVING, THEY COULD BE IN THE INDUSTRY TOO...OR RUN A WEB SITE LIKE THIS ONE!!
I experience pretty good service at most places I go to, and this place is usually one of them. However, this time was absolutely horrible! First we waited a little longer then I thought we should have for our orders to be taken. The hostess was on the ball and had taken our drink orders and had us our drinks in a very timely manor, so we can't fault her. It was busy, I will give them that, but I only excuse so much.
So then after we finally got to place our food orders, we waited, and we waited, and guess what....yup, waited some more. Mean while the stupid little coffee pot thing they gave me for my coffee only had enough in it for a cup and a half. If you are going to use those, make sure it is a full one to each table.
Now, finally...our food arrived to the table. I order my eggs over hard and if there is one thing I can't stand it is "chefs" breaking the yolk to cook an over hard egg! I didn't order half ass scrambled, I ordered over hard. And wouldn't you know it, broken yolk over hard. Whatever, I can deal with that. But it doesn't end there, oh no, or I wouldn't be making this review. My hashbrowns were nice baby potatoes that had been cooked to shit, then thrown on a flat top and steamed to a nice, gross, mushy consistency.
So the waitress drops off all the meals and asks "Is there anything else I can get you?"
"All the toast for the breakfasts at the table..."
"Oh yes, be right back." and runs off to the kitchen, then comes back into the front, with no toast, and goes and looks after her other tables.
Now I'm sitting there 'picking' at my meal cause I hate breakfast with out my toast. So I sit, and sit, and sit some more. My wife then had to ask her for the toast. This was about 10 minutes after mentioning it the first time. The waitress went back into the kitchen and came back with one order of toast. When asked about the other orders, her response was "We are backed up on toast right now. We only have one toaster."
Whooooaaaww...hold up.....you're a 60+ seat breakfast restaurant and you have ONE toaster! I'm sorry, but this is not a legit reason. Even if it were true, WTF!?
I told her not to worry about it, I was done. My eggs were over medium and I ate one and a half of the three, and picked at the harshbrowns
, and drank my one and a half cups of coffee.
I came home hungry and had to make something for myself to eat.
She was left a nice tip though....a nice shiney Chefs Rants card.
And this is the other half of her tip, if she decides to check us out....
REMEMBER YOU NEVER KNOW WHO YOU ARE SERVING, THEY COULD BE IN THE INDUSTRY TOO...OR RUN A WEB SITE LIKE THIS ONE!!